Sent once the quick quote is accepted and your site survey is complete — the single document we both sign off before any tiles are ordered.
01
Welcome & project confirmation
Your project, confirmed in writing — scope, schedule, payment, warranty and aftercare in one place.
02
Quote, commercial & survey summary
Finalised total, deposit, finish level and the survey checks carried out on site.
03
Scope of works (detailed)
The full, ticked-off list of included works plus any bespoke scope items specific to your room.
04
Sanitaryware & materials schedule
Every agreed item — supplier, reference, quantity, finish, size and notes — so nothing is left to chance.
05
Concepts & reference images
The visual direction agreed — materials, tones and detail references bundled into the same document.
06
Project timeline & phase breakdown
Locked-in start date and a phase-by-phase programme with durations and notes for each stage.
07
Exclusions
Anything outside the agreed scope, called out explicitly — no awkward surprises mid-project.
08
Materials responsibility
What we supply, what you supply, and how manufacturer responsibility sits alongside our install.
09
Your part in the project
The handful of things we ask of you — access, approvals, customer-supplied item timing.
10
Staged payment schedule
Each stage, the amount and exactly what triggers it — no ambiguity on when payment is due.
11
Variations process
How any change to scope, spec or finish is recorded in writing, priced and agreed before we proceed.
12
Workmanship warranty
What's covered, what sits with the manufacturer, and the full two-year cover from practical completion.
13
Aftercare & maintenance
Silicone curing, ventilation, and the right way to clean stone and natural finishes long-term.
14
Snagging & completion
How practical completion is agreed, how snags are logged, and the customer signature block that closes the pack.